As part of the Future Homes Standard (FHS) Implementation Plan, the Future Homes Hub Consumer Implementation Group (IG) developed learning material that mapped the consumer journey, highlighting key stages of interaction, learning outcomes, as well as dos and don’ts.
The purpose of the research was to share learnings from a wide range of housebuilders/developers, who have, or are in the process of delivering low energy, all electric homes at scale, that meet or exceed the proposed FHS. A focus of the activity was on the transition to heat pumps and electric heating, hot water, and cooking.
The learnings report has been compiled following 10x deep dive research interviews with a wide range of homebuilders and developers, operating in the private for sale and affordable for rent new housing sectors.
All developers are building new homes to Future Homes Standards with heat pump technology, either as site trials or business as usual developments. Many smaller developers are mature in use of heat pumps and PV. The focus of the interviews was on newbuild homes and particularly the consumer journey, with a deeper emphasis on the consumer interfaces with heat pumps, driven by the electrification of homes, in lieu of gas boilers.
Download the full report to find key learnings and best practice examples of information material designed to ensure positive consumer outcomes.